Privacy Policy

Important Notice Regarding Text Messaging Data

Area’s Best Cleaning does not sell, rent, or share mobile phone numbers, text messaging opt-in information, or SMS consent records with third parties or affiliates for their marketing or promotional purposes.

We may disclose mobile information to service providers that help us deliver text messages or provide customer support, but only as necessary to provide those services. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent. SMS opt-in information and consent will not be shared with third parties for their own marketing purposes.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

• Your first and last name.
• Your email address and telephone number.
• Your service address or property location.
• Information included in messages, estimate requests, appointment requests, or customer support communications.
• Details about the property, requested cleaning service, surfaces, stains, water conditions, access needs, scheduling preferences, and service history.
• Photos or other materials you choose to provide in connection with a service request.
• Reviews, testimonials, feedback, or other content you voluntarily submit.
• Communication preferences and records of any consent to receive email or text messages.
• Transaction details, such as the service purchased, amount, date, and payment status. If a third-party payment provider processes a payment, we may not receive or retain your complete payment card information.

Information Collected Automatically

When you visit the Site, our website host, WordPress, plugins, and related service providers may automatically receive limited technical information, such as:

• Internet Protocol (IP) address.
• Browser type, device type, operating system, and language settings.
• Pages visited, referring page, date and time of access, and general interaction information.
• Information collected through cookies, local storage, server logs, and similar technologies.

We do not use this information to identify you unless necessary for security, troubleshooting, legal compliance, or providing a requested service.

2. How We Collect Information

We may collect information:

• Through the contact form on our Contact page.
• When you call (337) 477-3200 or email Guillorykaleb@yahoo.com.
• When you request an estimate, schedule or receive a service, make a payment, or communicate with our team.
• When you provide feedback, submit a review, or interact with our social media pages.
• Automatically through the Site, hosting services, server logs, cookies, plugins, and embedded third-party content.

3. How We Use Information

We may use personal information to:

• Respond to questions and service requests.
• Prepare estimates and schedule, confirm, reschedule, and provide cleaning services.
• Communicate about appointments, arrival times, service instructions, payments, and customer support.
• Process and maintain records of transactions.
• Personalize and improve the Site, services, and customer experience.
• Request feedback or reviews after a service.
• Maintain communication preferences and consent records.
• Protect the Site, our customers, our business, and others from fraud, misuse, security threats, or unlawful activity.
• Comply with legal, tax, accounting, insurance, and regulatory obligations.
• Establish, exercise, or defend legal claims.

4. Text Messages and SMS Data

If you expressly opt in to receive text messages from Area’s Best Cleaning, we may use your mobile number to send appointment confirmations, reminders, arrival updates, rescheduling notices, service-related information, and customer support messages.

• Consent: We send automated text messages only when you have provided the consent required for that messaging.
• Opt out: Reply STOP to cancel. We may send one final message confirming the opt-out.
• Help: Reply HELP, call (337) 477-3200, or email Guillorykaleb@yahoo.com.
• Frequency: Message frequency varies based on your appointments and interactions with us.
• Rates: Message and data rates may apply.
• Marketing: We do not send promotional text messages unless you have provided any separate consent required by law.

Consent to receive text messages is not a condition of purchasing our services. For additional program terms, review our Terms of Service.

5. How We Disclose Information

We do not sell or rent personal information. We may disclose information in the following limited circumstances:

Service Providers

We may provide information to vendors that help us operate the Site and business, such as website hosting, form processing, email delivery, scheduling, communications, SMS delivery, payment processing, accounting, data storage, security, and technical support. These providers may use information only as needed to perform services for us or as otherwise permitted by law.

Business Operations

Information may be shared with employees, contractors, or subcontractors who need it to prepare for or provide requested services, communicate with customers, or support normal business operations.

Legal and Safety Reasons

We may disclose information when we reasonably believe disclosure is required by law, legal process, court order, or a valid government request, or when necessary to protect the rights, property, safety, or security of Area’s Best Cleaning, our customers, or others.

Business Transfers

If Area’s Best Cleaning is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

With Your Direction or Consent

We may disclose information for another purpose when you direct us to do so or provide consent.

6. Cookies and Similar Technologies

The Site and its service providers may use cookies, local storage, server logs, and similar technologies to operate the Site, remember preferences, maintain security, troubleshoot errors, and understand general website performance.

You can control cookies through your browser settings. Blocking or deleting cookies may affect certain Site features. The Site does not currently respond to browser “Do Not Track” signals in a standardized way.

7. Third-Party Services and Embedded Content

The Site may use or link to third-party services, including Google Fonts, Google review services, Trustindex review widgets, Facebook, website hosting providers, and WordPress or Elementor services and plugins. These third parties may receive technical information such as your IP address, device information, browser information, or interaction data when their content loads or when you follow a link.

Third-party services operate under their own terms and privacy policies. We encourage you to review those policies before providing information or using those services.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements, preserving consent or opt-out records, and meeting legal, insurance, accounting, or security requirements.

Retention periods vary based on the type of information, the relationship with the customer, and applicable legal or operational requirements. When information is no longer needed, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access to personal information should be limited to people and service providers who need it for legitimate business purposes.

No website, electronic transmission, or storage system is completely secure. Therefore, we cannot guarantee absolute security. If you believe your information may have been compromised, contact us promptly using the information below.

10. Your Privacy Choices

Subject to applicable law, you may ask us to:

• Confirm whether we maintain personal information about you.
• Provide access to or correct information you previously submitted.
• Delete certain personal information, when we are not required to retain it.
• Stop future marketing emails by using the unsubscribe link, if one is provided, or by contacting us.
• Stop text messages by replying STOP.
• Withdraw consent for future communications.

To make a request, email Guillorykaleb@yahoo.com or call (337) 477-3200. We may need to verify your identity before completing a request. We may retain information when required or permitted by law, including records of completed services, payments, consent, and opt-out requests.

11. Children’s Privacy

The Site and our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has provided personal information through the Site, please contact us so we can review and address the situation.

12. Third-Party Links

The Site may contain links to websites or services that we do not own or control. We are not responsible for the privacy, security, or content practices of those third parties. This Privacy Policy applies only to information handled by Area’s Best Cleaning.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. If required by law, we will provide additional notice of material changes.

14. Contact Us

If you have questions, concerns, or a privacy request, contact:

Area’s Best Cleaning
Phone: (337) 477-3200
Email: Guillorykaleb@yahoo.com
Website: https://areasbestcleaningla.com/